Jingwei gives high priority to customer service, as we know that complete service is a key factor to keep and attract more clients.
Choosing Jingwei is choosing perfect services. Jingwei respects every customer and makes substantial efforts to achieve complete customer satisfaction.
Pre-sale service
Our services not begin from the moment you purchase our products, but from the moment you know Jingwei. Therefore, no matter what you are here for, contracting or consulting, our sales personnel and every staff member will sincerely, patiently and detailedly explain for you. We can offer you sample cutting service and also welcome you to visit our factory.
Excellent service attitude is the first name card we send to you.
"No good service, No good machine"
Pre-sale service
In-sale service
Jingwei customer service specialists are provided with strict and normative pre-post training, and are experienced in related filed. Hence, they are able to offer lofty service quality.
We promote the "one-station" service. Clients only need to submit all the issues to our related personnel. For the rest procedures, we will assign the related professionals to follow up. Our sales personnel will cooperate with our professional technical engineers and art designers to save every your expense on the basis of optimized production, testing, inspection, to build a perfect solution according to clients' requirements. Under the efficient and standardized work procedure, we will properly install and adjust every set of equipment for you. Our efforts will ensure the long stable operation of your system.
After-sale service
Excellent after sales service is vital to the continuous growth of an enterprise.
Usually, customers will worry about issues of the product after the payment.
How to solve the future performance failure of the product?
Who will do this?
Since our establishment, Jingwei regards the product quality and after-sale service as the foundation of its business. We at Jingwei strive to offer superior quality product and service, so as to retain each of customers.
We at Jingwei can offer:
Customer training support
Telephone support
Internet support
Remote assistance support
The whole life-time spare parts support